The challenge
An energy retailer wanted to see how households really use smart-meter displays and apps. It needed recent installers and a mix of engaged and disengaged users.
Our approach
We recruited households with recent installs and arranged interviews in their homes.
- Verified a smart-meter install in the last six months
- Balanced engaged and disengaged users
- Scheduled in-home visits at convenient times
- Collected consent for photos of displays and apps
The results
- 24 in-home interviews completed
- Even split of engaged and disengaged users
- Real home settings showed how displays are actually used
Illustrative scenario based on typical engagements. Client details are anonymised.
